Shipping Policy

Cost & Estimated Delivery Time (including processing & handling)

      

Standard Shipping orders over $150, 3-5 business days Free

Standard Shipping up to 500g, 3-5 business days $9.95 AUD

Standard Shipping up to 3kg, 3-5 business days $13.95 AUD

Accessories up to 500g, 3-5 business days $4.95 AUD

For local delivery options please contact us prior to ordering.

 

(Please note: Pre orders and manual payments do not apply to these delivery times and may incur longer shipping times)

Return & Exchange Policy

Please send your item(s) for exchange to

Little Wren Label

Parcel Locker 10173 51206

1-7 Venture Way

Braeside VIC 3195.

 

Please ensure your original receipt is included to enable us to process your Credit Note. 

EXCHANGE TERMS & CONDITIONS

  • Exchange requests must be made within 14 days of purchase.

  • Items may only be exchanged with your original receipt.

  • Exchange items MUST be received in original condition – unworn, unwashed, with all tags attached. We reserve the right to reject your return if it has an odour of perfume / deodorant or makeup / tanning marks etc.

  • We do not accept returns nor an exchange on SALE items.

  • We do not credit original shipping costs unless the item is faulty or there was a dispatch error by Little Wren Label.

  • If you pre-order any item(s) with other garments we will send them out in one delivery (once the pre-order item(s) becomes available).

  • The cost of return shipping is at the customer's expense. We do not refund or add credit for the cost of return postage.

  • We are unable to process exchanges or store credits until your item is received and has been inspected and approved by Little Wren Label.

  • If your exchange does not meet our Returns Policy it will be returned to you and you will be liable for the return postage cost.

 

REFUNDS

Refunds are only granted if there is a manufacturer fault on your garment/accessorises, that cannot be replaced or fixed - this is determined by Little Wren Label.